FAQs
Frequently Asked Questions
hat types of handbags does Clavor offer?
Clavor offers handbags in different styles and designs for everyday use and various occasions. Please check individual product pages for details about materials, dimensions, features, and included accessories.
How can I place an order on Clavor?
Browse our handbag collection, select your preferred product, and add it to your cart. Enter your shipping details at checkout, review your order, and complete your purchase using an available payment method.
How can I track my Clavor order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your shipment. For assistance, contact support@clavor.shop.
Where does Clavor ship?
Clavor ships within the United States only. Orders with delivery addresses outside the United States cannot be processed.
How long does shipping take?
Orders are processed within 1–2 business days, Monday through Friday. Shipping generally takes another 4–6 business days through FedEx. The estimated total delivery time is 5–8 business days. Orders placed after the 5:00 PM ET cutoff, on weekends, or on public holidays are processed on the next business day.
Does Clavor offer free shipping?
Yes, Clavor offers free shipping on all orders within the United States, with no minimum order requirement. No additional duties or taxes are charged on US deliveries.
What is Clavor's return policy?
Clavor offers a 30-day return window from the date you receive your item. Items must be unused and returned in their original packaging with tags, accessories, inserts, and proof of purchase. Personalized, custom-made, and marked final-sale items are not eligible for return.
Who pays for return shipping?
For damaged, defective, or incorrect items, a prepaid return label is included in the package. For change-of-mind returns, customers are responsible for arranging and paying return shipping. Original shipping fees are non-refundable, and no restocking fee is charged.
How are refunds processed?
Returned items are inspected before a refund decision is made. Approved refunds are issued to your PayPal account and are typically processed within 7 business days after the returned item has been received, inspected, and approved.
How can I contact Clavor customer support?
For questions about handbags, orders, tracking, shipping, or returns, email support@clavor.shop. Please include your order number and relevant details. Our support team aims to respond within 24 hours.
Business Information
- Clavor
- Monday – Friday
- 9:00 AM – 5:00 PM (CET)
- support@clavor.shop